Returns & Refunds
Click here to arrange a return (it's super easy). We refund you in the form of a Maven Gift Card.
NOTE: No returns for items bought on a sale.
More Information:
Can I return an item? Yes, you can return an item and we will refund you in the form of a Gift Card, which you can spend online within a year of issue. We do take great care to make sure all the items we sell are in excellent condition and are as described, and we want you to be 100% satisfied with your purchase. However, if you find the clothes don’t fit or weren’t as you expected, we gladly accept returns, provided:
• The items are returned to us in their original condition within 10 days following delivery.
• Items sold as ‘never worn’ or 'brand new' are returned with the tag intact and are still new, unworn and unwashed.
You will be responsible for shipping the item back to us. Once we receive the return, you’ll be refunded the original price of the item(s) if they are in their original condition and all return criteria are met, in the form of a Maven Gift Card.
How do I return an item? Please use our returns centre here to arrange a return.
What address should I send my returns to? Our Studio address is: 44 Victoria Road, Hout Bay, Cape Town 7860. You’ll be sent return address details once you’ve registered your return request in our returns centre, here.
Can I get my money back? We don't refund in money. We will refund you the full amount in the form of a Maven Gift Card. This Gift Card can be used online (or in-store) within one year of being issued.
How soon will I get my refund? A maximum of 5 days after we have received and checked the return item(s)
Can I return an item that was on sale? Sale items are final sale and are non-returnable and non-refundable.
Over 10 days have passed since an item I bought shipped. Am I still able to return it? We operate a strict 10 day return policy, sorry.
Can I cancel a purchase? Yes you can. Please let us know prior to shipping otherwise we will need to charge you for shipping costs.